These Terms of Service ("Terms") govern your access to and use of ParelVR, including our client software, websites (parelvr.parelllc.com and its subdomains), APIs, and the worlds, avatars, and community features within them (collectively, the "Service"), operated by Parel LLC ("Parel LLC," "we," "us," or "our"). By creating an account, installing the client, or otherwise using the Service, you agree to be bound by these Terms. If you don't agree, don't use the Service.
1. Acceptance of Terms
By accessing or using ParelVR in any way — creating an account, purchasing the game, joining a world, or publishing an avatar — you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. We may update these Terms from time to time as described in Section 13; continued use of the Service after changes take effect means you accept the revised Terms.
2. Eligibility
ParelVR is built and marketed as a 16+ experience. You must be at least 16 years old to create an account or use the Service. Before you get full access, we confirm your age with free ID and face verification, as described in our Privacy Policy.
You may not use the Service if you are barred from doing so under the laws of your jurisdiction, or if you have been previously banned from ParelVR for violating these Terms, unless we've reinstated your access in writing.
3. Your Account
ParelVR accounts are backed by our own backend identity system. When you register, you'll choose a username and password and are issued a public ParelVR User ID (formatted like pvr_XXXX-XXX-XXXX) that identifies you to other players and to the API without exposing your underlying credentials.
You're responsible for:
- Keeping your login credentials confidential and not sharing your account with others.
- All activity that happens under your account, whether or not you authorized it.
- Providing accurate registration information and keeping it up to date.
One account per person. If we determine an account was created to evade a ban or circumvent these Terms, we may suspend or terminate it without notice.
4. User-Generated Content
ParelVR lets you build and publish worlds and avatars using our Creator Hub SDK in Unity. You retain ownership of the content you create.
By uploading a world or avatar, you agree to the following. You grant Parel LLC a non-exclusive, worldwide, royalty-free, transferable and sublicensable license to:
- Host and run it: store, copy, process (including scanning it for safety and fingerprinting it for copyright protection), convert it for other platforms, and serve it to players.
- Let players use it: let other players find, join, play and wear your content within the Service, according to the release status you choose.
- Display and promote it: show your content, its name, description, pictures, screenshots and recordings of it on our websites, in the client, on store pages, on social media and in advertising and other marketing for ParelVR, with credit to you where practical.
The license lasts while your content is published. Marketing materials we already made while it was published may continue to be used. Content you make private is no longer offered to other players, but we keep hosting it for you.
You represent that you own or have the necessary rights to everything you upload, and that your content doesn't infringe on anyone else's intellectual property, publicity, or privacy rights. Content marked private is visible only to you and anyone you explicitly grant access to.
We reserve the right to remove any content that violates these Terms, applicable law, or our content standards, and to take action against the account that published it.
Release status. You choose who can see and join your world: public, friends only, Community Labs or private. Making a world private shuts down all of its open instances, and any players in them are returned to their home world.
5. Acceptable Use
To keep ParelVR safe and usable for everyone, you agree not to:
- Harass, threaten, or target other players, including through voice, text, avatars, or world content.
- Use cheats, exploits, bots, or third-party software to gain an unfair advantage or bypass anti-cheat protections.
- Upload content that is illegal, sexually explicit involving minors, or intended to incite violence or hatred against a protected group.
- Impersonate other players, ParelVR staff, or Parel LLC.
- Attempt to access accounts, servers, or data that aren't yours, including by probing or scanning our infrastructure without authorization.
- Interfere with the normal operation of the Service, including through excessive automated requests to our API.
We use anti-cheat technology to help detect and prevent violations of this section.
6. Purchases & Refunds
ParelVR is free to play. You never have to pay to download it, make an account or join worlds. Some things cost money: ParelVR+ (section 7) and items creators sell in their worlds.
Where you pay. In the game, you pay through the store you play on: Steam on PC and PC VR, and the Meta Horizon Store on Meta Quest. On our website, ParelVR+ is paid on a checkout page run by Stripe. Your receipt shows who took the payment. We never see or keep your full card number.
Prices. Prices are set in US dollars. Our website may show an estimate in your own currency; the amount on the checkout page is what you pay, and tax may be added there.
What you get. When you buy something, you get a personal license to use it in ParelVR. It isn't money, has no cash value, and can't be sold, traded or moved to another account, except where ParelVR lets you give it as a gift. Items in a world's shop are made by that world's creator; ParelVR takes the payment and handles refund requests for them.
Refunds.
- Bought through Steam: Steam's refund policy applies. Ask through Steam Support.
- Bought on Meta Quest: the Meta Horizon Store's refund policy applies. Ask through Meta Quest Support.
- Bought on our website: a purchase is final once it's on your account. We will refund it if you were charged twice, charged for something you never got, or what you bought doesn't work and we can't fix it. Open a support ticket within 14 days of the charge.
None of this takes away refund or cancellation rights your local consumer law gives you.
Chargebacks. If you dispute a charge with your bank or card company instead of contacting us, we may remove what was bought and pause your account until the dispute is settled.
If your account is banned. If we suspend or ban your account for breaking these Terms, you lose access to what you bought and to any ParelVR+ time you have left, and we don't refund it, except where the law requires us to.
7. ParelVR+
ParelVR+ is an optional membership, paid monthly or yearly. The current prices and perks are on the ParelVR+ page. Perks can change over time; that page always lists the current ones.
- Renewal. Bought on our website, ParelVR+ renews automatically at the end of each month or year and charges the card you used, until you cancel. Time bought in the game through Steam or Meta Quest doesn't renew; it ends when it runs out.
- Adding time. If you already have ParelVR+, new time is added to the end of the time you have, wherever you bought it. After that, it renews on the plan you bought last.
- Cancelling. You can turn off renewal at any time on the ParelVR+ page of the player site. You keep ParelVR+ until the end of the time you've paid for. We don't refund the unused part of a month or year, except under the refund rules in section 6 or where the law requires it.
- Gifts. You can buy ParelVR+ for friends. Gifted time is added to theirs and can't be refunded once it's on their account, except under the refund rules in section 6.
- Price changes. If the price goes up, we'll tell you before you're charged the new price, and you can cancel before then.
8. Moderation & Enforcement
For worlds and avatars, ParelVR staff may at any time change a world's release status, shut down its instances, suspend it (while suspended, nobody can join or load it, including the person who uploaded it) or take it down. When we suspend or take down your world we tell you why, in the client and by email to the address on your account.
Violating these Terms may result in a warning, temporary suspension, content removal, or a permanent ban, at our discretion, based on the severity and history of the violation. Reports of rule-breaking behavior, bugs, and ban appeals can all be submitted through our Support ticket form. We review every ticket, but we don't guarantee a specific outcome or timeline for any individual report or appeal.
9. Intellectual Property
ParelVR, the ParelVR name and logo, and all associated branding are trademarks of Parel LLC. Except for the license you grant us for your own user-generated content under Section 4, all software, design, and platform features of the Service are owned by Parel LLC and protected by applicable intellectual property laws. You may not copy, modify, reverse-engineer, or redistribute the ParelVR client or platform except as the Service itself allows (for example, publishing your own worlds and avatars through the SDK).
10. Copyright Protection
The Copyright tool lets a creator mark a world or avatar they made as "Protected by <username> on ParelVR". Parel LLC can't grant or register copyright. Protection is a ParelVR service that only applies inside ParelVR and its SDK. It doesn't replace your legal rights or a legal copyright notice.
- Eligibility. When content is uploaded we fingerprint its models and textures. Content can be protected only when its assets don't match anyone else's uploads. Shader assets (for example Poiyomi or lilToon) and common stock assets are ignored.
- Requesting protection. You give us a link to the store page where you sell the content. We save it with your protection and open a support ticket so staff can review it.
- Protected package and keys. You receive an encrypted package and its keys. Download links expire after one hour. Keeping your package and keys safe is your responsibility, and you must never share the secret or private key.
- Matching uploads. An upload that copies protected content may be made private and put on the protector's pending list until they approve or deny it. Players the protector has blacklisted can't upload it.
- Staff review. ParelVR staff may review any protection at any time. We may revoke a protection if we decide the assets aren't yours or weren't made by you, and we may remove a creator's access to the Copyright tool. We'll tell you why, in the client and by email. Claiming someone else's work as your own is a violation of these Terms (see Section 8).
- Limits. Fingerprints and encryption control how content is used inside ParelVR. They can't stop copies from being taken outside ParelVR, and we don't guarantee every copy will be caught. To report that someone else uploaded your work, use our Support ticket form.
11. Disclaimers
ParelVR is under active development and is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We don't guarantee that the Service will be uninterrupted, error-free, or available at all times, and features described on this site or elsewhere may change before release.
12. Limitation of Liability
To the fullest extent permitted by law, Parel LLC and its team won't be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, use, or goodwill, arising out of or related to your use of the Service, even if we've been advised of the possibility of such damages. Our total liability for any claim relating to the Service is limited to the amount you paid us, if any, in the 12 months before the claim arose.
13. Changes to These Terms
We may revise these Terms as ParelVR evolves. If we make material changes, we'll update the "Last updated" date above and, where practical, let the community know through our Discord. Continuing to use the Service after changes take effect means you accept the updated Terms.
